Deliver Faster Support by Automating Ticket Assignment

Transform ticket management processes
Instant Ticket Assignment
Speed up ticket allocation with minimal delay.
Improved Categorisation Accuracy
Enhance ticket management through superior Ai analysis.
Duplicate Prevention Efficiency
Detect and resolve duplicate issues automatically in Jira.
support ticket automation

Transform ticket management processes

Empower your support team to resolve queries faster and more accurately by automating the ticket assignment process. When a new ticket is raised, the workflow draws details from Supabase, leverages Ai for instant analysis, and auto-categorises each issue. It further checks Jira for potential duplicate issues, ensuring only unique tickets are assigned to agents. Automated routing means tickets are allocated to the appropriate team members in seconds, cutting down manual workload while reducing error and inconsistency. Team members get immediate notifications, keeping everyone informed and accountable. The result is maximised agent productivity, faster query resolution, and markedly improved customer satisfaction through optimised ticket management—helping your business build a reputation for outstanding support efficiency.
Before
  • Manual ticket sorting delays response times.
  • Support team spends time checking for duplicate issues.
  • Assignment inconsistencies across different agents.
  • Less efficient use of support team resources.
  • Slow response impacts customer satisfaction.
After
  • Tickets are assigned instantly to available agents.
  • Ai-driven analysis ensures accurate categorisation.
  • Duplicate issues are avoided automatically.
  • Teams are notified promptly of new issues.
  • Agents handle higher-priority tickets quicker.
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Live Workflows
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Years Automating
0
Tasks / Month
0
Hours Saved

helping your business practically

Benefits of This Workflow Automation

Faster Ticket Assignment

Tickets automatically directed to the right agents, ensuring rapid response.

Accurate Issue Categorisation

Ai analyses and classifies tickets for more precise handling every time.

Duplicate Detection

Automation checks and flags potential duplicates in Jira for seamless ticket management.

Efficient Team Notification

Support agents receive timely updates, improving overall awareness and workload distribution.

Resource Optimisation

Better use of team resources by automating repetitive assignment and analysis tasks.

Elevated Customer Satisfaction

Faster and more accurate responses enhance the support experience for customers.

Passionate – Dedicated – Professional

Got an Automation in Mind?

Just explain what you want your Ai worker to do and we will make it happen.  Chat it through with us, send us a sketch, write us an email.  Whatever is easiest for you we can work with to design and implement your automation idea, all as part of our all inclusive Ai automation service – or Workers as a service.

We’re Building the Future of Business Automation

Join us now and start shaping what’s next with practical, real-world Ai that actually delivers results.

Endless Possibilities Just a Call Away

We’ve made it effortless to bring automation into your business, no complexity, no steep learning curve.
Here’s how we do it:

1. Book a free strategy Call

We identify the most high-impact automations or build what you have in mind.

2. We Design, Build & Maintain

We design, test, build and implement everything, end to end.

3. Pay a Fixed Monthly Fee

Only pay a small ongoing fee for continuous monitoring, support, and upgrades.

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