Accelerated ticket resolutions
Support response time is vastly improved by automation.
Consistent ticket handling
Every support case receives the same triage treatment.
Reduced manual workloads
Staff devote more time to higher-value support activities.
Support Ticket Workflow
Faster support ticket management
Revolutionise your support operations by integrating Ai-powered ticket triage with Jira management. Incoming support requests from Gmail are instantly categorised for urgency and topic by an Ai text classifier, making sure every ticket is prioritised correctly and routed to the right team. Tickets are automatically logged in Jira, with suggestions for resolution generated by Ai, greatly reducing response time and boosting accuracy. The process eliminates manual errors, ensures faster assignment, and allows your support team to focus on genuinely complex cases. With consistent Ai-driven prioritisation and insightful solution recommendations, customer satisfaction climbs while staff productivity remains high. Implementing this workflow sets a new benchmark for support efficiency, ensuring no ticket is lost or mishandled.
Before
- Manual triage of email support tickets.
- Slow and inconsistent ticket prioritisation.
- Support staff overloaded by repetitive tasks.
- Inaccurate ticket assignments led to delays.
After
- Tickets are automatically classified and prioritised.
- Faster, AI-recommended solutions provided for customers.
- Support tasks assigned to the correct teams instantly.
- Manual errors and processing delays are eliminated.
Passionate – Dedicated – Professional
Got an Automation in Mind?
Just explain what you want your Ai worker to do and we will make it happen. Chat it through with us, send us a sketch, write us an email. Whatever is easiest for you we can work with to design and implement your automation idea, all as part of our all inclusive Ai automation service – or Workers as a service.
We’re Building the Future of Business Automation
Join us now and start shaping what’s next with practical, real-world Ai that actually delivers results.
Endless Possibilities Just a Call Away
We’ve made it effortless to bring automation into your business, no complexity, no steep learning curve.
Here’s how we do it:
1. Book a free strategy Call
We identify the most high-impact automations or build what you have in mind.
2. We Design, Build & Maintain
We design, test, build and implement everything, end to end.
3. Pay a Fixed Monthly Fee
Only pay a small ongoing fee for continuous monitoring, support, and upgrades.
