Instantly Convert Outlook Emails Into Jira Issues

Enhanced support ticket processing
Faster ticket processing
Dramatically reduce wait times on new support tickets.
Error-free entries
Eliminate mistakes from manual copying or data entry.
Improved workload visibility
Support teams gain an instant view of new requests.
Jira Outlook integration

Enhanced support ticket processing

Transforming your support process, this automated workflow captures incoming support requests from Outlook and seamlessly creates new issues in Jira. By instantly processing emails into actionable tickets, support teams eliminate the need for manual entry, reducing errors and accelerating response times. This ensures no customer enquiry is missed and allows for improved tracking and resource management, leading to more efficient support delivery. Support staff receive immediate notifications, enabling them to prioritise urgent matters and maintain high standards of service. The entire process contributes to increased transparency, consistent workflow practices, and higher customer satisfaction rates. Through this automation, support operations become more reliable and effective, giving businesses a competitive edge by elevating their customer care standards.
Before
  • Manual copying of email details to Jira.
  • Delayed response due to ticket backlog.
  • Higher risk of lost or untracked requests.
After
  • Faster support ticket creation and assignment.
  • Increased visibility and tracking of incoming issues.
  • Improved response times for customer queries.
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Live Workflows
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Years Automating
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Tasks / Month
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Hours Saved

helping your business practically

Benefits of This Workflow Automation

Faster Ticketing Process

Support requests become tickets in seconds, accelerating response and resolution times for customers.

Error-Free Data Entry

Removes manual copy-paste errors by automatically extracting and transcribing email details into tickets.

Improved Tracking

Every customer email is captured as a tracked issue in Jira, ensuring nothing falls through the cracks.

Better Resource Allocation

Support teams receive real-time notifications of new issues, enabling quick dispatch and allocation.

Consistent Workflow

Automated creation and uniform ticket formatting helps standardise how support requests are logged.

Customer Satisfaction

Faster, consistent handling of support queries improves the overall customer experience and trust.

Passionate – Dedicated – Professional

Got an Automation in Mind?

Just explain what you want your Ai worker to do and we will make it happen.  Chat it through with us, send us a sketch, write us an email.  Whatever is easiest for you we can work with to design and implement your automation idea, all as part of our all inclusive Ai automation service – or Workers as a service.

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We’ve made it effortless to bring automation into your business, no complexity, no steep learning curve.
Here’s how we do it:

1. Book a free strategy Call

We identify the most high-impact automations or build what you have in mind.

2. We Design, Build & Maintain

We design, test, build and implement everything, end to end.

3. Pay a Fixed Monthly Fee

Only pay a small ongoing fee for continuous monitoring, support, and upgrades.

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